SLA's on New Tickets

Idea created by Steve Blackburn on May 23, 2017
    Under Consideration
    Score10
    • Stephen Kelk
    • Steve Blackburn


    As we know when requesting from the Service Catalogue the requester gets visibility of an expected delivery time.

     

    However when requesting a New Ticket there is no indications of that

     

    Is it possible that when a requester chooses a Category/Sub Category then information appears with the SLA for that request ? This would help both the requester and the agent who picks up the ticket

     

    Hope this makes sense

    What problem will this feature solve?: