Ability to Change an Approver once the ticket has been requested

Idea created by Steve Blackburn on May 22, 2017
    Under Consideration
    • Chad Brown
    • Garry Cook
    • Gustavo Trujillo
    • Craig Godden
    • Joshua Andrews
    • Steve Blackburn

    We have many occasions where we raise incidents that go to a line manager for approval.


    We have numerous occasions where the request is delayed as the manager is either on holiday or on ocasion on long term sick.


    We have built an Authorisation Override for some teams to get round this but it relies on an email from another manager which is then attached to the request. This is time consuming on both sides.


    Is it possible to have the facility to be able change who the approval goes to as an administrator ?


    This would save our business a lot of wasted time and give our customers a better experience

    What problem will this feature solve?: