E-mail if removed from a task

Idea created by Aaron Trentacosta on May 10, 2017
    Under Consideration
    Score20
    • Aaron Trentacosta
    • Jason Davidson
    • Andrew Malcolm
    • Gustavo Trujillo

    I know there are a lot of complaints about too many e-mails... but that's kind of par for the course on service delivery tools so no complaints from us.  Our problem is a specific e-mail that doesn't get sent.

     

    We have many tickets that auto-assign to specific users.  In a case where one of those tickets is re-assigned for whatever reason the original assignee never gets a notice that they are no longer assigned.  They have to actually go into the ticket (which they assume they are assigned to based on the e-mail), only to find out then that it's been re-assigned.

     

    Is it possible to add an e-mail that goes out to an original assignee or task owner when they are removed from that ticket?

    What problem will this feature solve?:
    When an agent is removed from a task (assigned to another agent) an e-mail should go out to the original assignee so they will know the issue is no longer within their scope.