Zendesk Samanage App isn't Functional

Idea created by Tim Hansen on May 9, 2017
    Under Consideration

    Currently when you open a ticket in zendesk the samanage app autofills with the email address of the person who requested the ticket.  This is inconvenient because when you search in the samanage app it doesn't appear to search for usernames assigned to computer assets it searches for computer names.  Since the app only searches computer hostnames and since hostnames cannot contain "@" symbols auto-filling the search field with an email address is useless and inconvenient.  After placing a support ticket with samanage their solution was that I post this bug here.

    What problem will this feature solve?: