We have an issue when we change the assignee on a ticket.
When this is done it doesn't change the assignee on the tasks in the ticket. This means that the individual who has now been allocated the ticket cannot tick through the boxes and has to request an Administrator to tick the box for them.
As we have now over 120 agents dealing with tickets this is starting to cause issues in getting requests processed efficiently.
Can we have it changed so that the assignee on tasks automatically changes when a ticket is assigned to a different person as we often do this due to holidays/sickness/work patterns
Hope this makes sense
|What problem will this feature solve?:|