Automation Additions

Idea created by Dylan Shaleen on May 5, 2017
    Under Consideration
    Score10
    • Ginger McKenzie
    • Dylan Shaleen

    We are looking to automate our disposal process. When a certain sub-category of incident is closed we would like a service request to be created to have a work flow for the different disposal steps.

    Is this possible?

    We looked at automations but that seems to only be for new incidents and new service requests. We want the service request to be created from the closing of an existing incident.

    What problem will this feature solve?: