We would like to see the Service Desk - Incidents page be updated on a dynamic, instantaneous basis, instead of manually.
We currently use browser plugins to refresh frequently, but are still seeing multiple service agents assign themselves to the same jobs, causing confusion.
|What problem will this feature solve?:|
New job comes in - service agent 1 assigns him/herself. Service agent 2 sees the job as unassigned and also assigns him/herself.