We use Samanage for both Support and Maintenance request tracking. Both have their own SLA's. With Support being working 24X7. 365 days - their SLA applies on every day. And Maintenance, only from Monday to Friday.
For our Maintenance request we have some SLA's with shorter SLA like 1 day. Here the problem happens when the ticket is created on our non-working days Saturday/Sunday. The SLA is breaches as the team only looks into it on the business week Monday-Friday. So please include the option to set the business days on categories
|What problem will this feature solve?:|