Add the option to set categories with different business working days

Idea created by Piyush.menon@indegene.com on Apr 27, 2017
    Under Consideration
    Score0

    Hi,

    We use Samanage for both Support and Maintenance request tracking. Both have their own SLA's. With Support being working 24X7. 365 days - their SLA applies on every day. And Maintenance, only from Monday to Friday.

    For our Maintenance request we have some SLA's with shorter SLA like 1 day. Here the problem happens when the ticket is created on our non-working days Saturday/Sunday. The SLA is breaches as the team only looks into it on the business week Monday-Friday. So please include the option to set the business days on categories

    What problem will this feature solve?: