Search Solutions on User Portal

Idea created by Daniel Lawson on Apr 18, 2017
    Short term plan
    Score15
    • Michael Davidson
    • Shannon Gwyn
    • Gustavo Trujillo

    I understand the appeal of what I would call "global search" i.e. the search box in the top right of every page in Samanage but I feel it would be useful to have a "Solutions search" on the Solutions page.  Currently the only way to search for a solution is to search in the "global search", or browse the Solutions page manually.  What's the point of going to the Solutions page at all if you just have to search in the global search once you get there.

     

    Also, this would be helpful for technicians because when you are searching for a solution currently it takes you to a page that has no way to return to where you were, and it takes you out of the Service Desk module (no menu at the top to go to solutions, etc). Feels like a bit of a dead end to me.

    What problem will this feature solve?: