We have a number of occasions where tickets have attachments to back up the request. This is OK unless there is an approval required as a result.
When the approvals go to managers who are not agents they can't see the attachments and therefore are unable to approve the ticket.
I have been told the only way they can see them is if we were to make them agents, this is not feasible as we wouldn't want to give them access to all their requests in their areas and nor would they want to see them.
If we could amend it so they could see an attachment that comes through on an approval email that would help greatly
|What problem will this feature solve?:|