Reports for Time/Departmental Tracking

Idea created by Scott Sokol on Apr 3, 2017
    New Idea
    Score45
    • Jackie Kisinger
    • Jennifer Easley
    • Joshua Goodwin
    • Andrew Reich
    • Scott Sokol
    • Gustavo Trujillo
    • Jacob Tauer
    • alan.goldstein@mlb.com
    • James Murphy

    We're hoping we can use the reports feature to determine the actual time spent working by specific service agents, categories, departments, or sites.

     

    Presently it appears we can only get averages, and need to export all the data out and handle manually ourselves.

    What problem will this feature solve?: