Automations - Actions

Idea created by Tom Kelsall on Mar 22, 2017
    Long term plan
    Score30
    • Sam Buccieri-Gillett
    • Tom Kelsall
    • Chad Brown
    • joshua.cutbirth@alliantgroup.com
    • Gustavo Trujillo
    • Phedra Henninger


    Hi

    Just me who finds the "Actions" in the new Automations section to be extremely limited? I would like the ability to change incident State, Delete the incident, and lots of other things. I appreciate this is a new feature - but I'm finding it difficult to find uses for it without some additional functionality. Also - the conditions to test for don't include things like "Description contains" or "Title Contains" etc.

    What problem will this feature solve?: