We are still in the implementation phase of Samanage and I am currently working on creating reoccurring scheduled service catalog items. I have noticed when I create a scheduled item I get notified when the incident is created because I am the requester as well as getting notified as I am the assigned technician. I don't need to be alerted that I am creating a task for myself.
In our previous system we could have a reoccurring task get requested by a "system" account, instead of a specific user.
If you don't like the idea of a "system" account, another solution might be that perhaps the system knows if the requestor is the same as the assigned technician, then do not notify the requester.
Basically I would like a way to disable notifications on scheduled service tasks in the situation that I am both the requestor and the assigned technician.
|What problem will this feature solve?:|