Notifications per Department

Idea created by Andy Hericks on Mar 20, 2017
    Long term plan
    • Chris Moore
    • William Gordon
    • Marshall Frost
    • Andy Hericks

    We are starting to have different departments use Samanage in our company. We currently have new incidents set to notify IT when they are created. However, we are now receiving notifications for HR tickets, even though we have restrictions in place in the IT role to prevent access to these. We need a way to have the notifications be sent per department.

    What problem will this feature solve?: