Currently, when a Task is created in an Incident, the email that is sent to the assigned user contains the Incident # and Incident Subject in the email message Subject. Also, the Incident # is repeated in the body of the email, along with the Task Description.
However, when a Task is created from a Change, the Subject and the Body of the email only contains the Task description. There is no reference to the Change # or Change Title - there's only a "view this task here" link at the bottom of the message to the change. This means that I have to open the link to see what change that the task refers to (which is something I can't do on a mobile device since Changes aren't available to view on devices). It also means that I can't search my email for notifications I've received from a particular change.
Can this be changed so that the emails generated by Changes look similar to emails generated by Incidents?
|What problem will this feature solve?:|