Set Keywords to automatically categorize

Idea created by on Mar 9, 2017
    Long term plan
    • Josh Mills
    • Gustavo Trujillo
    • Sarah Nielsen
    • Bryan Sherman

    I'm looking for the ability in Automation to set keywords to automatically categorize. An example being someone emails in and says "Can't Print". I want to be able to set keywords "Can't Print" to categorize to "Printers" and sub category of "Unable to Print".

    What problem will this feature solve?: