Add cc to Automation Rules Section

Idea created by david.start@contrac.co.uk on Mar 8, 2017
    Under Consideration
    Score35
    • Brian Hill
    • Tim Lawes
    • Tanya Condoll
    • Matthew Mierzejewski
    • Gustavo Trujillo
    • Mark Johnson
    • Andy Hericks

    Hi Guys,

     

    Would it be possible to add in to the Actions section on the Automation Rules the ability to CC someone in, for example: Any ticket created for Site A, CC their onsite manager to the ticket so they can see all updates.

     

    Many thanks

     

    Dave

    What problem will this feature solve?: