When a user replies to an incident email the comment includes all of the email "header" information, see below. This information takes up extra space and after several back and forth comments is hard to read. So the request is to remove the below block.
From: client [mailto:email@example.com]
Sent: Thursday, March 2, 2017 8:40 AM
To: Assignee assignee@domain
Subject: Ticket # (Low)
|What problem will this feature solve?:|