Extra Information in Comment from Email Reply

Idea created by Matthew Mierzejewski on Mar 2, 2017
    Under Consideration
    • Josh Mills
    • Andrew Eardley-Day
    • Jason Wetherill
    • mnorris@bcimail.com
    • Matthew Mierzejewski
    • Ben Banks
    • Gustavo Trujillo
    • Graham Rellinger

    When a user replies to an incident email the comment includes all of the email "header" information, see below. This information takes up extra space and after several back and forth comments is hard to read. So the request is to remove the below block.


    From: client [mailto:client@client.domain]

    Sent: Thursday, March 2, 2017 8:40 AM

    To: Assignee assignee@domain

    Subject: Ticket # (Low)

    What problem will this feature solve?: