Unless I am unaware we only have the ability to customize the generic email when a request has been resolved.
What we would like is the ability to customize the resolved emails for specific catalogue items. The reason being that each group/team would like different wording that relates more to the specific catalogue item so that requesters are directed to different outcomes depending which service they request.
This is a request from a couple of teams but i can see the benefit of expanding this further
Hope this makes sense
|What problem will this feature solve?:|