Set static Incident filters for a team or group

Idea created by Shawn McBreen on Feb 9, 2017
    Implemented
    Score5
    • Shawn McBreen

    I would like to manage the filters in a report for our live Help Desk Incident queue for the entire team. This way when the agents are viewing a specific filter it will be the same across all members of the team for consistent Incident monitoring.

    What problem will this feature solve?: