It would be nice to have additional options in the State dropdown.
Thanks for sharing. Could you please clarify a bit more on what is driving this need? Some examples maybe?
A good example for us is to be able to have "Canceled" as an option. Some Changes get canceled. Setting a Change as "Closed - Incomplete" or "Closed-Complete" is inaccurate in any case, and messes up Metrics. When you have a CAB checking the rate of successful Change Implementation, "canceling" a change as either would mess up that reporting.
I am sure other people have examples, but this is the most common one for us.
I agree, it would be good to be able to modify the states associated with change tickets.
Retrieving data ...