Open Description for User Input

Idea created by Laura Galardi on Jan 26, 2017
    New Idea

    It would be extremely useful if Portal Users were able to edit/input directly into the "Description" box in a ticket. Currently when I build a ticket template for a specific reason It says what that template is for, pretty redundant:

    However, allowing the user to be able to input their description would be much more effective.

    This would allow for better reporting, by being able to use the "Description" Field as a metric in the reports we use.


    Thank you,


    What problem will this feature solve?: