Changes to the Search Engine

Idea created by Steve Blackburn on Jan 25, 2017
    New Idea
    Score5
    • Steve Blackburn

    We are having issues with the search engine that hopefully can be solved.

     

    In the past we have been able to search by Key Words, an example of this is 'SAP'

     

    When we have gone on recently and used the same search word we have been given only a couple of returns whereas in the past we had 18 items.

     

    I raised the call with the Support team and was told that the way round it was to put 'Solution SAP' and it would return the 18 items, can we have this changed so that users can just enter the keyword as before as this is causing user frustration as they are searching for items then having to ring up as they can't find what they want which defeats the idea of Self Service

     

    Many thanks

    What problem will this feature solve?: