Favorite incidents

Idea created by Joshua Goodwin on Jan 5, 2017
    New Idea
    Score15
    • Joshua Goodwin
    • Kai Sheets
    • Gustavo Trujillo

    Hi y'all, my staff and I could really use a view of "favorite" tickets. I realize I could add a custom field and populate the data that way, but that's kind of a pain. Here's my usage: I have some cherry-picked incidents that I am "watching" or I know are particularly problematic. As an IT manager, the "hot" incidents don't always conform to priority or category. I would like to be able to favorite or star particular requests.

     

    My helpdesk staff could also use this to make sure they deal with the requests I have denoted as important. As I said, these don't always conform to categories and priorities.

     

    Regards,

     

    Joshua Goodwin

    IS Manager

    Child Evangelism Fellowship

    What problem will this feature solve?: