If a service desk user is a member of one or more groups, there currently is no way for them to filter Task Emails based on who they are assigned to (either the group or their user). It would be nice to have the "Task Assigned To" value added to the table of Attributes at the bottom of the task emails (next to "Service Requester", "Priority", "Received At", etc. Right now, only the "Assigned to" attribute is listed, which is the person the Incident is assigned to. Adding this feature would allow users to create filters and be able to tell when tasks are assigned to them vs any of the groups they are in.
|What problem will this feature solve?:|