Service Portal - bell notification

Idea created by Jessica.Scott@tradeweb.com on Dec 13, 2016
    Long term plan
    Score0

    I noticed there is no Bell Notification in the Service Portal.  We currently have Notifications > Assignees for News Tasks enabled in order for Service Task users to know they have an approval pending however if we decide to disable external notifications, there is no way for Portal users to know know they have a new comment to one of their requested incidents or have a task assigned to them.  Are there any plans to add a Notification Bell for Service Portal users (so they can easily see if they have a pending task or new comment waiting for them)?  At the moment if notifications are disabled, I believe users with the Portal View would just need to log in and periodically check “My Requests”.  Thank you! 

    What problem will this feature solve?: