It would be helpful if Service Catalog items could be linked to Solutions and/or CC lists. You can do this in other places - Incidents can be linked to Solutions.
For example, the Service Catalog request for creating a new FTP account could be linked to the Solution outlining how to create a new FTP account. In this way, support personnel have the already-documented-Solution at hand when addressing the Service Catalog request. Right now, we're including some 'SOLUTION IS #166' in the body of the Service Catalog item, but that's a little clumsy and also shows up to the requester.
In the same way, it would be nice if Service Catalog items could use predefined CC lists. For example, a Service Catalog item for an ISP outage could automatically include the company CIO and CTO, to alert them to the service interruption.
Thanks for your consideration.
|What problem will this feature solve?:|