Linking Service Catalog items to Solutions and CC lists

Idea created by tim.keane@vitac.com on Dec 7, 2016
    Under Consideration
    Score30
    • Josh Mills
    • Matthew Reznick
    • Todd Thomas
    • Stephen Allinson
    • Gustavo Trujillo
    • tim.keane@vitac.com

    It would be helpful if Service Catalog items could be linked to Solutions and/or CC lists.  You can do this in other places - Incidents can be linked to Solutions.

     

    For example, the Service Catalog request for creating a new FTP account could be linked to the Solution outlining how to create a new FTP account.  In this way, support personnel have the already-documented-Solution at hand when addressing the Service Catalog request.  Right now, we're including some 'SOLUTION IS #166' in the body of the Service Catalog item, but that's a little clumsy and also shows up to the requester.

     

    In the same way, it would be nice if Service Catalog items could use predefined CC lists.  For example, a Service Catalog item for an ISP outage could automatically include the company CIO and CTO, to alert them to the service interruption.

     

    Thanks for your consideration.

    What problem will this feature solve?: