Ability to Report on number of calls assigned to other teams

Idea created by Steve Blackburn on Dec 6, 2016
    Under Consideration
    Score15
    • Jeffrey Hubbard
    • Patricia Smith
    • Steve Blackburn

    As part of our monthly management reporting we are looking to identify the number of incidents a team has allocated to another team and then had returned.

    This will show the numbers that have been touched by another team and can be easily reported to the management team

    Hope this make sense

    What problem will this feature solve?: