Service Catalog Variables in Processes

Idea created by Michael Fletcher on Dec 2, 2016
    Long term plan
    Score15
    • Stephen Moffitt
    • Raymond O'Brien
    • Olivier Paratte

    It would be nice to be able to use the value of a Service Catalog Item variable throughout the process of the same item.

     

    I.E. if the catalog item is for a new hire and there is a variable for name, the first step of the process may be an approval to "Approve Hiring New Employee". The approver receives an email notification with the request and Approve and Decline buttons, but then has to scroll down to view any additional information. It would be nice if instead the approval email said "$requestor would like to hire new employee $employee".

    What problem will this feature solve?: