Differentiate between Service Requests and Incidents

Idea created by Steve Blackburn on Nov 29, 2016
    Short term plan
    Score15
    • Bernard Welmers
    • Jon Wheeler
    • Steve Blackburn

    We would like to be able to differentiate between what calls are as a result of a Service Request and what are not.

     

    We can run 2 separate reports using filters but would like to be able to export all incidents into Excel and there be an indicator which will tells us if it is a Service Request or not.

     

    This would save the MI team a lot of time each week analysing the data

    What problem will this feature solve?: