Service Request - Notification Without Require Action

Idea created by PAUL PUTROW on Nov 15, 2016
    Short term plan
    • Byrd, Tracy
    • Jamie Milks

    If there's a way to do this, I have not seen it.


    Asking for a method to send a task-like notification to a Requester that does not require a response. IE "Your requested access has been granted" but will still allow the incident to auto-resolve without requiring someone to mark off the task/leave a comment/etc


    We have several processes that require telling a requester that something has been completed, but do not require the user to complete any further action unless they're having a problem still or require further assistance.

    What problem will this feature solve?: