When resolving a Problem with a number of incidents linked to the problem, the option to close the linked incidents exists. The problem resolution, however, is logged only as a comment on the incident rather than a solution to the incident. So in our case, when users receive a notification that their incident is closed, instead of seeing the actual resolution to the problem/incident they see "N/A" as the resolution on the notification. The resolution to the problem should be mapped to the resolution field of the incidents that the problem will close rather than the comments field.
|What problem will this feature solve?:|