Problem resolution should translate to resolution of linked incidents

Idea created by Robert Sciaraffo on Oct 28, 2016
    Long term plan
    Score40
    • PATRICK KUTZ
    • Tom Kelsall
    • Robert Sciaraffo
    • Bernard Welmers
    • Daniel Lawson
    • Gustavo Trujillo
    • Thomas Indelli
    • Emily Hurt

    When resolving a Problem with a number of incidents linked to the problem, the option to close the linked incidents exists.  The problem resolution, however, is logged only as a comment on the incident rather than a solution to the incident.  So in our case, when users receive a notification that their incident is closed, instead of seeing the actual resolution to the problem/incident they see "N/A" as the resolution on the notification.  The resolution to the problem should be mapped to the resolution field of the incidents that the problem will close rather than the comments field.

    What problem will this feature solve?: