Default private/public comments different for different departments

Idea created by on Oct 25, 2016
    Under Consideration
    • Jeff Oppenheim

    I have several different departments that use Samanage and each one varies as to whether they make the majority of their comments public or private.  Granted I understand it's a simple button click, but it's a point of contention with them.  Having the ability to customize the "default" by category or some other identifier would be helpful..

    What problem will this feature solve?: