Within our Incident process we use Closure Codes to help better catergorise the call to a processs or component level. This has worked well for us using another tool in the past.
However within Samanage this field if we set it to be Mandatory it will not allow us to create the incident without selecting a value. So as a result the field is now no longer Mandatory which means around 10% of calls are not being closed correctly.
It would be great if there was a way to create a custom field to either appear or become mandatory based on a specific criteria. In this case it would be based on call status of resolved or closed.
|What problem will this feature solve?:|