Escalate Ticket

Idea created by jgeorge@fbcrogers.org on Oct 19, 2016
    Under Consideration
    Score10
    • josh.green@samanage.com
    • jgeorge@fbcrogers.org


    We would really like to have the function to escalate, or manually apply SLA to a ticket in order to move it up the support chain. Currently my technicians have to edit the ticket, change the priority, and then change the assignee. It would be very helpful and much smoother for them to just apply new SLA manually.

    What problem will this feature solve?: