Specifically how Samanage addresses Roles. Thus far I have not seen the flexibility assured by our sales rep when we purchased this application. After many tries at configuring a helpdesk account for my site, I was informed that unless a user has access to setup they are not allowed in Samanage to add users to the system. This creates a problem when you need a role that is not quite an administrator (access to the backend of the application, Service Catalogue, Solutions, Workflows, Groups, etc.) but needs broad access.
|What problem will this feature solve?:|