Flexibility in Role Creation

Idea created by Raymond Robinson on Oct 18, 2016
    Under Consideration
    • patrick.yarnell@hylant.com
    • Jamie Milks
    • Todd Thomas
    • Steven Singer
    • Gustavo Trujillo
    • Jim Chancellor

    Specifically how Samanage addresses Roles. Thus far I have not seen the flexibility assured by our sales rep when we purchased this application. After many tries at configuring a helpdesk account for my site, I was informed that unless a user has access to setup they are not allowed in Samanage to add users to the system. This creates a problem when you need a role that is not quite an administrator (access to the backend of the application, Service Catalogue, Solutions, Workflows, Groups, etc.) but needs broad access.

    What problem will this feature solve?: