Automatic CC for High/Critical Incidents

Idea created by Graham Shaw on Oct 18, 2016
    Long term plan
    Score25
    • Graham Shaw
    • jcamp@robinsonbradshaw.com
    • Susan Hawkins
    • Steven Singer
    • Matthew Mierzejewski

    If a high or critical priority incident is raised, we want to automatically notify a group of people. We can create rules using Service Level Management such that a notification occurs immediately, but this then registers as a service level breach, which it isn't.

    The notifications function in setup would be a good place for this ... perhaps by adding the ability to create new, configurable events.

    What problem will this feature solve?: