Toggle for comments visibility

Idea created by Yuval Pecht Employee on Oct 6, 2016

    We are now working on a new capability to enable toggling of default setting of comments visibility. This new setup option will be under setup -> service desk and will enable an admin to easily define what is the visibility of comments entered in the app - whether private or public. This will apply to incoming comments via app.

    What problem will this feature solve?: