1) Need two reports added to Reporting section:
- Average number of incidents by date range, Opened and Closed by Group. Also grand total of all incidents Opened and Closed by date range. This can be one report with selectable criteria when run, to be able to select both or just one category.
- Average response rate by date range, by Group or Individual.
The reports need to be readable as lists reports and not simply grids that can’t be read clearly.
|What problem will this feature solve?:|