Email Customization

Idea created by Binosh Moothedan on Oct 4, 2016
    Long term plan
    • Binosh Moothedan
    • Aaron March
    • Todd Thomas
    • Jeremy Bates
    • Thimothy, Jacob - 305900
    • Gustavo Trujillo

    Hi Team, We have the email customization option in Samanage as below. However, could you please give us an option to chose the template for specific category, subcategory or item? This will help the IT agents to handle the tickets easily and reply back using fixed template. So we can keep specific standard when multiple agents handles the ticket.



    What problem will this feature solve?: