Incident visibility

Idea created by Jamie Milks on Sep 29, 2016
    Under Consideration
    Score25

    I just recently noticed that CC's individuals did not have the ability to view the incidents that they were CC'd on.  I added that permission but that sparked a question/idea.  Managers often like to monitor what their team is putting in for service requests for various reasons.  However there is no manager viewing permission that I can find.  Could we add this?

     

    Something like Incidents/Read/Manager: -- Requester --

    What problem will this feature solve?: