Shorten the duration to send the customer satisfaction survey

Idea created by Steve Hall on Sep 27, 2016
    Under Consideration
    Score5
    • mnorris@bcimail.com

    While I love the customer survey option, I notice the setting to send the survey is either immediate or the time jumps to an hour. While the survey doesn't need to be immediate, it would be handy if we had the ability to send at 15min rather than waiting an hour before it goes. In many cases, I have noticed the longer you wait, the less likely you are to get honest comments.

    What problem will this feature solve?: