Possibility to change the business hours and add lunch time.
For example 8AM -12AM to 1PM to 5PM
Thanks for suggesting this. At this point in time, this is not in our plans. However, based on community votes and uptake, we may change this.
I think the spirit of this suggestion is to have more flexibility on business hours beyond a continuous work period. I'm sure there are some businesses that have different shift hours, breaks throughout the day, etc. I could see developing the hour system to be flexible to accommodate these different needs as being quite useful. Along with that, being able to do things like having employees entering in their availability/unavailability would also be helpful. Right now, we'd have to remove someone from their Role to make sure incidents don't get routed to them by accident.
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