B:CC in tickets

Idea created by ggreco@luckybrand.com on Sep 26, 2016
    Not Planned

    So, some of our tickets that the users submit are dealt with by external vendors.  As we do not want the end users to see the comments from the vendor is there an option to add BCC which would allow the ticket to be replied in private from the vendor.

    What problem will this feature solve?: