Ticket state, state, and corresponding unique color for new customer comment

Idea created by mnorris@bcimail.com on Sep 14, 2016
    Long term plan

    Either a dedicated ticket state and corresponding unique color or some other column icon/update indicator for each ticket showing a new customer comment (since the last time the ticket was opened, in which case the status of new comment would automatically be cleared).

    What problem will this feature solve?: