Hello. Here is a feature request with its Use Case.
We have many participants to the service requests built into the service catalogue. As each of our tasks can be completed by diverse people, we assign tasks to groups, using them as buckets we have to empty by the users. Since there is no ability to change the assignee of a process task (in regular tasks you can do that), there is no way for us to know who has completed the task other than commenting on the incident (which bothers anyone else) or going thru the audit.
I request the ability for a user to "Assume" the task. In order to sort this out. (Or reassigning tasks as it is available in regular tasks).
Thank you very much in advance.
|What problem will this feature solve?:|