Report on Service Agent User Performance

Idea created by Yuval Pecht Employee on Sep 7, 2016

    Samanage is developing three new reporting sections - Service Agents, Service Agent Summary, and Service Agent Statistics. Reporting is planned to be based on time-tracking entered by the user in the sidebar (e.g. “Track Time” section).  This helps customers increase visibility into agent performance across their various ITSM activity.

    What problem will this feature solve?: