Samanage is working on adding an optional step within Service Request workflow to issue HTTP based commands to 3rd party external services. Admins can define a list of available HTTP service in setup with URL and credentials. Then, when agents are creating a catalog item, they can define a step in the workflow to pass service request parameters as an HTTP command to those external services and then act upon the result. Benefits include extending the current use cases of the workflow engine within a service request to integrate with external 3rd party systems - better encompassing support for enterprise business processes.
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