CC permissions

Idea created by Steve GALLOWAY on Sep 6, 2016
    New Idea

    Many of our end-users would like to be able to comment on an incident, even when they are CC'd on it (very much like the requester has permissions to do). Whilst I understand that anyone being CC'd on an incident can reply to the email they are notified through, it would be great to have them link back into that incident with the correct permissions to be able to view and comment on it, even though they are not the original requester.

    What problem will this feature solve?: