Convert incident into change (change request)

Idea created by jackie.thrussell@thedtgroup.org on Sep 5, 2016
    Under Consideration
    Score5
    • Joshua Walker

    We are looking to allow users (portal and backend users) to create requests for change.  At present we can create a service catalogue item (which creates an incident) and add multiple tasks and approvals to this.

     

    We would like to be then able to convert an incident into a change, if the request for change is approved - at present I have created a task for a backend user to create a change but ideally this would be automated.

    What problem will this feature solve?: